In a 2015 sur­vey, 72 per­cent of employ­ees ranked «respect­ful treat­ment of all employ­ees at all lev­els» as the top fac­tor in job sat­is­fac­tion. That’s no big sur­prise, but what exact­ly does it mean for orga­ni­za­tions and man­agers? One sim­ple answer could be: hire more employ­ees with a high Emo­tion­al Intel­li­gence Quo­tient (EQ), enabling them to under­stand and man­age their own and oth­ers’ emo­tions. How­ev­er, mea­sur­ing EQ is not as straight­for­ward as it may seem, and the con­cept of Emo­tion­al Intel­li­gence itself has been sub­ject to sci­en­tif­ic scruti­ny and criticism.